Product Designer at Vetster

Vetster (vetster.com) is the world’s fastest-growing veterinary telehealth and pet care marketplace. Since our launch in 2020, we have established ourselves as a leader in the rapidly growing pet care industry. Named Overall Pet Healthcare Company of the Year, Vetster makes it easier for pet owners to connect with the veterinary care they need - anytime, anywhere.

We know that by empowering pet owners with easy-to-use, convenient services and an open marketplace, we can move the industry forward, create professional opportunities in the veterinary community, and fundamentally improve animal well-being and access to care. The work we are doing is groundbreaking and is changing lives.

Vetster offers flex and remote working options and is headquartered in Toronto, Canada. We work in cross-functional teams and believe ownership and accountability, along with trust, respect and inclusion are core tenets of success in our new working paradigm. At all levels, successful Vetster team members are those who seek to grow their careers and who share our ambition to build a global high-growth brand.

Join Our Mission:

We are on the hunt for an imaginative and user-focused Product Designer to enrich our dynamic team. This role reports to the Director of Product. In this pivotal role, you will sculpt the aesthetics, ambiance, and user experience of our leading-edge pet health platform. Working closely with teams across Product, Marketing, Data, Customer Experience, Veterinary Services, and Business Development, you will develop innovative solutions that deeply connect with our pet parents and their cherished pets.

Our Product Design Team—composed of passionate pet enthusiasts—dedicates every day to advancing the well-being of veterinary professionals and pet parents alike. We are committed to a universal design philosophy, aiming to create accessible products for all. Your ability to lead inclusively, communicate effectively, and collaborate extensively will be crucial in this role.

Your Impact:

  • Design Excellence: Craft user-centric designs, developing wireframes, storyboards, user flows, and prototypes that effectively communicate your vision.
  • Collaborative Innovation: Work closely with product managers and engineers to develop groundbreaking solutions that drive the platform’s evolution.
  • Design Leadership: Lead design reviews and contribute to collective design initiatives, advocating for design thinking and a user-focused approach throughout the organization.
  • User Research: Spearhead user research and usability testing initiatives to gather deep insights and effectively address user challenges.
  • Industry Awareness: Maintain a keen awareness of industry trends and the competitive landscape to ensure our platform remains a leader in the market.

What You Bring:

  • Portfolio: A robust portfolio demonstrating your ability to design for both web and mobile platforms.
  • Tool Proficiency: Expertise in using leading design and prototyping tools such as Figma, Sketch, Adobe XD)
  • Communication Skills: Exceptional ability to articulate design concepts and decisions, seamlessly incorporating feedback to refine your work.
  • Product Launch Experience: A proven track record of successfully launching complex digital products and features, with a clear understanding of the impacts and learnings from each project.
  • Collaborative Spirit: A proactive approach to teamwork, ready to significantly influence our product strategy and execution with a user-centered perspective.
  • Design Systems Knowledge: A strong understanding of design system fundamentals, ensuring consistency and scalability in your work.
  • Analytics Experience: Proficiency in leveraging product analytics tools such as Fullstory, Mixpanel, Heap, to inform and refine design decisions.
  • Passion for Animal Welfare: A genuine enthusiasm for improving the lives of pets and their owners through innovative healthcare solutions.

Why Join Us?

  • Unlimited access to Vetster for your pets.
  • Dog-friendly office environment.
  • Generous vacation and personal day policy.
  • Comprehensive health and dental benefits for you and your family.
  • Competitive salary with market alignment.
  • RRSP matching and Employee Stock Option Plan.
  • Opportunities for career growth and international assignments.
  • A culture of inclusivity, equity, and team engagement.

Interview Process:

  • Video call with Robin De Hoog or Keltie Neville (30 minutes)
  • Video interview with Robb Dawe, Director of Product (60 minutes)
  • Video Interview with Robb Dawe, Director of Product, Regan Johnson, CTO, Heli To, Product Designer (60 minutes)
  • Reference and background check
  • Offer

Ready to Make a Difference?

Embark on a fulfilling journey with us, shaping the future of pet healthcare through design. If you're driven by innovation, collaboration, and a love for pets, apply now to be a part of our mission-driven team.